Information About Your Order
Most orders are shipped within 2 business
days. U.S. customers should allow up to
10 business days to receive orders. International
customers should allow up to 3 weeks.
If you do not receive your order in a
timely manner, please email us at firstname.lastname@example.org.
Money-Back Guarantee and Return
We will accept returns on any item purchased
directly from our Shopping Cart, The
Dog Whisperer*, for any reason, as
long as the following conditions are met:
- Returns must be made within 30 days
- Returned items must be returned clean
or we may refuse to issue credit.
- Customer is responsible for all shipping
charges on returned items unless we
shipped a damaged or incorrect item.
- Ship the items you are returning to
the address listed above.
When returning items, please expect a
slight delay if using USPS standard mailing. We
also recommend sending an email to our
response team at email@example.com
to notify us that you have returned an
order. This will will ensure that your
mailing is properly received and handled
as promptly as possible.
* Excludes Items purchased
off-site, such as Amazon.com
Canceling An Order
Once an order is placed, it cannot be
cancelled; however it may be returned.
Please see our return policy for instructions
on how to return an item or order.
When placing your order, please verify
that your shipping address is complete
and correct. An incorrect shipping address
will delay your package.
The customer will be responsible for all
duties and taxes charged at the time of
importation. Duties and taxes not paid
when you receive your order will be billed
back to you using the credit card on which
your original order was charged. By Federal
Law, we are required to follow all export
laws with respect to declaration and customs