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The Dog Whisperer: Whitelisting

Quick Links:   Whitelisting Instructions   |   Privacy Policy
E-mail Whitelist Instructions (Approve Sender)

Since your E-mail client probably uses some type of SPAM FILTER, we ask that you add us to your trusted list of senders, contacts or address book. This will ensure that your receipts, subscriptions or other notifications from The Dog Whisperer will reach your E-mail inbox.

If you do not see an expected E-mail from The Dog Whisperer in your inbox, it may be that overzealous spam filters on the internet have directed the message to your spam folder. If your E-mail messages from The Dog Whisperer appear in your spam folder, open them and mark as "not spam".


Select your ISP, E-mail client, or Spam Service from the links below for instructions on whitelisting The Dog Whisperer in your current settings:








To make sure E-mail gets delivered to your AOL inbox, you must add the E-mail address or corporate domain of the sender to your Address Book or Custom Sender List.

  1. Click the "Spam Controls" link on the lower right side of your inbox screen.
  2. When the "Mail & Spam Controls" box appears, click the "Custom sender list" link.
  3. Choose the "allow E-mail from info@dogwhispererdvd.com" option.
  4. Add the domain or E-mail address you would like to receive mail from, then click "Add"
  5. Click "Save".

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AOL Web Mail

If using AOL web mail, replying to an E-mail from The Dog Whisperer will also work.

E-mail from that domain will now be delivered straight to your Inbox.

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Yahoo! Mail

If you’re not receiving E-mail at you are expecting, there are two things you can do:

  1. Use the "Not Spam" button in your Bulk folder.
  2. Create a filter to automatically send E-mail from certain domains to your Inbox. This is the only way to really ensure delivery.

Report as "Not Spam"

  1. Check your Yahoo! Bulk folder
  2. If you see mail from The Dog Whisperer, highlight it and click "Not Spam"
  3. This does not guarantee that your mail will be delivered in the future, but it does help.

Create a Filter

  1. Click "Options" in the top right navigation bar
  2. Select "Mail Options" from the list that drops down
  3. Choose "Filters" located on the left side of the page
  4. Click the "Add" button on the Filters page
  5. Choose the field you want to match in the incoming message. For example, "header" or "to".
  6. Choose the criterion by which you want a match to be made, such as "contains"
  7. Enter the text string to compare. For example: info@dogwhispererdvd.com
  8. Choose the destination folder to which you would like the message delivered. For example: Inbox

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Hotmail Live, Windows Live and MSN

In the new Hotmail you must "Mark sender as safe" to enable hyperlinks even in text E-mails and images in HTML E-mails.

Entering the E-mail contact in the address book or contacts no longer whitelists the sender

To ensure messages from specific E-mail addresses are not sent to your Junk E-mail folder, you can do one of two things:

Mark Sender as Safe

  1. Check the "Junk" folder if you do not see the Pauls Picks in your inbox
  2. Click the "Mark as safe" link
  3. Add info@dogwhispererdvd.com to your Safe List
  4. Click "Show content" to view the body of the E-mail if it contains images and HTML
  5. Click "Mark as safe"
  6. Pauls Picks will now be added to your list of "Safe senders"
Manually Add to Safe List
  1. Click "Options" in the upper right corner of your Hotmail screen
  2. In the Body of the page under "Junk e-mail" click the link "Safe and blocked senders"
  3. Click the link "Safe senders"
  4. Enter the E-mail address "info@dogwhispererdvd.com"
  5. Click "Add to list"

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To make sure E-mail gets delivered to your inbox, you must add the E-mail address info@dogwhispererdvd.com to your contacts list.

  1. Click the drop down arrow next to "Reply" in the upper right side of your inbox screen.
  2. Click the "Add Paul Owens - Dog Whisperer to Contacts List" from the list that appears.
  3. You will now see Paul Owens - Dog Whisperer appear under the "Quick Contacts" list on the left side of the page.

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If you are not receiving E-mail at Earthlink, there are two actions you can take.

  1. Check "Suspect E-mail" folder
  2. Add to your address book
With Earthlink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect E-mail folder if the domain is not in your address book.

Suspect E-mail Folder

  1. While in the "Suspect E-mail" folder, if you see info@dogwhispererdvd.com...
  2. Select the "Move to Inbox and Add Contact" option from the pull down menu.
  3. This will add to your Address Book for future E-mail delivery assurance.
Address Book Inclusion
  1. Open the E-mail.
  2. Click "Add to Address Book" in the E-mail header.
  3. Use the "Address Book Editor" to verify the sender's contact details and click "save."
  4. Fill in info@dogwhispererdvd.com as the E-mail address of the sender.
  5. Any mail sent with the same domain (right of the @ sign) will now be delivered to your Inbox.
  1. Open the E-mail message from the sender you want to add to your address book.
  2. Click on the "Save Address" link (below) next to the "From Address.
  3. Check the "Add to Contacts" box (below) and click "Save.
  1. Click on the [Save Address] link at the top of this message (it's next to From Address).
  2. For the field titled First Name, please enter Paul Owens - Dog Whisperer
  3. Then click Save Entry and you're all done.

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Outlook (2003 or higher)

Because of the various E-mail platforms that can work with Outlook, it is tricky to tell you how to recieve all E-mail to your Outlook inbox. We can tell you, however, how to make sure you can see all the E-mails you receive as they were intended to be seen - with images. If a company is not in your address book or "Safe Sender" list, your HTML images will not display.

To have HTML display correctly, users can:

  1. Change their automatic download settings
  2. Add sender to your address book
  3. Add your E-mail or domain to their approved sender list

To change settings:

  1. Right click on a non-displaying image in an HTML E-mail
  2. Choose "Change automatic download settings" option
  3. When the popup comes up, uncheck the first box in the list that says "don’t download pictures or other HTML content automatically
  4. Click "OK"

To add sender to address book:

  1. Open the E-mail
  2. Right click on the from address
  3. Choose "Add to contacts" option

To add domain to safe sender list:

  1. Right click on a non-displaying image in an HTML E-mail
  2. Choose "Add the domain to the safe sender list" option

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Mozilla Thunderbird

  1. Click the Address Book button
  2. Make sure the Personal Address Book is highlighted
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other
  4. Under the Contact tab, copy and paste the "From" address, info@dogwhispererdvd.com into the E-mail dialogue box
  5. Click OK
  1. Scroll up to the message header
  2. Get to the field where their name is listed, click the Berry button and then click Show Address
  3. Select and copy that info@dogwhispererdvd.com to the clipboard
  4. Go into Address Book and find the user
  5. Select Save
  6. Click to edit it, and then click the Berry button to add another E-mail address
  7. Paste it in and click Save

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Norton AntiSpam

  1. Start up Norton AntiSpam
  2. Click the Status & Settings tab
  3. Click AntiSpam
  4. Click Configure
  5. Click Allowed List tab
  6. Click Add button
  7. In the 'E-mail Address' box, enter info@dogwhispererdvd.com
  8. Click OK
  9. Click OK

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McAfee Spamkiller

  1. Select Friends from the McAfee SpamKiller sidebar.
  2. Click Add a friend.
  3. Make sure All users at a domain is selected under Friend type:
  4. Type the domain name you want to whitelist under Address:
  5. To whitelist all our newsletters, type
  6. Optionally, enter a Paul Owens - Dog Whisperer to help you recognize the domain under Name:
  7. Click OK.
  8. Click OK.

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If Pauls Picks is filtered, from the spambox, click on the white "W" icon on the left column of the mailing. When the pop-up window comes up, simply click the Add to Whitelist button.

Alternative whitelisting methods:

  1. Click on the White List button.
  2. Add: info@dogwhispererdvd.com to the bottom of your existing list.
  3. Click the Submit List button.
  1. Click the Subject White List button.
  2. Add: [Pauls Picks] to the bottom of the list on a line by itself.
  3. Click the Submit List button.

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Cloudmark SpamNet

  1. Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
  2. Click Advanced.
  3. Go to the Whitelist tab.
  4. Click the Add button.
  5. Type: info@dogwhispererdvd.com
  6. Click OK.
  7. Click OK.
  8. Click Yes.
  9. Click OK.
  1. Click the Addresses tab.
  2. Click New.
  3. Type: info@dogwhispererdvd.com
  4. Make sure 'Accept Mail From This Address' is selected under Receiving Options.
  5. Uncheck 'Display in People Picker' under Other options.
  6. Click Submit.
  7. Click OK.
  1. Click Friends from the toolbar.
  2. Click Add.
  3. Type: info@dogwhispererdvd.com
  4. Click OK.
  1. Click Tools, then Blacklist & Friends.
  2. Click Add... on the right, the Friends list side.
  3. Make sure Plain E-mail address is selected.
  4. Type: info@dogwhispererdvd.com
  5. Click OK.
  6. Click OK.
  1. Check your 'Probably Spam' folder.
  2. If you see that Pauls Picks was incorrectly filtered out
  3. Select it Click the 'Move to Inbox and Mark as Not Spam' button.
  1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
  2. whitelist_from info@dogwhispererdvd.com
  3. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.
If you have no user_prefs file in this subdirectory, create one: http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html.
For more instructions: http://www.cleanmymailbox.com/sa

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  1. Click the Configure button.
  2. Go to the Known Senders tab.
  3. Click Add under 'Known Good Senders and Recipients'.
  4. Type: info@dogwhispererdvd.com
  5. Click OK.
  6. Click OK.

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Spameater Pro

  1. Click Filters from the sidebar.
  2. Click the Approved Senders tab.
  3. Click Add Filter.
  4. Type: info@dogwhispererdvd.com under Address.
  5. Choose 'Full E-mail Address' under Address Type.
  6. Select E-mail Domain.
  7. Click OK.

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Spam Inspector

  1. Select Spam Inspector
  2. Then 'Manage Friends List' from either the Spam Inspector toolbar or from the Outlook menu.
  3. Make sure E-mail is selected under 'Add a New Friend'.
  4. Type: info@dogwhispererdvd.com
  5. Click the >> button.
  6. Click Close.

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Spam Interceptor

  1. Follow the Trusted link under > Authentication Lists.
  2. Enter the E-mail address: info@dogwhispererdvd.com
  3. Click Add.
  1. Click on the SpamPal system tray icon with the right mouse button.
  2. Click 'Add to Whitelist' from the menu.
  3. Type: info@dogwhispererdvd.com
  4. Click Add.
  1. Select File, then Configure.
  2. Go to the Friends category.
  3. Make sure Active is checked.
  4. Type: info@dogwhispererdvd.com on a line by itself in the entry field.
  5. Click OK.

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Other Spam Filters Not Listed Above

If Pauls Picks is being filtered, try adding info@dogwhispererdvd.com & Pauls-Picks@dogwhispererdvd.com to your Address Book or Contact list.

If messages continue to be sent to your junk folder, contact your Internet Service Provider or spam filter application support and ask how to whitelist info@dogwhispererdvd.com.


We NEVER spam, nor share your contact information with a third party for ANY reason.  Any E-mails you receive from us will be subscriptions you've requested, or receipt/notifications directly relating to a product purchase. We strongly support global efforts to eliminate SPAM entirely!

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